Refund policy

All Sales are final. If there are any mishaps on our end, please contact customer service to receive additional information on getting a replacement.

You can always contact us for any issues with your order at info@shopcozy.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
We also do not accept returns for any perishables or beauty or body care items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept accept any exchanges, however, if there is an issue with your order and we do see that the error is on our end, please keep the products and we will ship your replacement to you.

Refunds
All sales are final. If under extreme circumstances, if approved for a refund you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.