After an order is placed, a receipt is automatically emailed verifying the purchase to the email address provided during the transaction. This receipt does not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, insufficient stock, or any other reason, as Cozy deems fit. If your credit card has already been charged and your order is canceled, we will issue a refund to your credit card account for the amount you paid. We cannot guarantee that all items included in the shop are in stock at the time of your order. As of March 1st, 2020, due to coronavirus affecting many aspects of Atlanta including lock down, all orders are processed within 2-10 business days. We ship multiple times throughout the week. If we are experiencing a high volume of orders, shipping may be delayed by maximum 80 days.
Please allow additional days in transit for your delivery.
International shipping is available, if you do not see your country listed at check out, please send an email to firstname.lastname@example.org. If an item is unavailable, Cozy customer service will notify you in a timely manner.
Cozy is not responsible for lost, stolen, misaddressed packages. We are no longer crediting misaddressed orders, if you have put the wrong address on your order, you will not receive a refund and will need to place another order. Once your package ships, all matters beyond that point must go through USPS or the respective international courier. Typically, theres is no additional charge if purchasing internationally, If an additional charge is required by customs, the customer is 100% responsible for the custom charge. If the customer refuses to pay for custom charges, then the item may be returned to us in a few weeks, however, we will not issue a refund. We cannot control if customs will be charged on a package internationally! We are USA based small business and it is 100% the responsibility of the customer to know if their country will charge a customs fee on their order. By ordering from our website, you agree to these potential circumstances! Again, it is the responsibility of the customer to get in contact with the courier if their package is delayed. If you have any work-arounds for this, we are more than happy to help your package skip customs!
Shipping is typically 2-3 business days via United States Postal Services. When your item is shipped and weighs over 8 ounces a tracking number will be provided via email. If you purchased using a gift card, your order has a high probability of coming up as fraud in our system. If your order shows as potential fraud in our system, this can delay your package for as long as 180 days. PLEASE make sure you put your phone number and email address so we can contact you in case this happens, where we will ask you to verify your purchase, making sure it was indeed made by someone authorized to use that payment method.
We are NOT responsible for missing or misplaced packages. If you're package shows delivered via USPS or respective postal service tracking number, we, Cozy FTC, LLC. will not be held responsible for any missing or misplaced parcels, nor are we obligated to replace missing packages.
If you have ordered and did not receive all the contents of your order, we will ship the missing contents of your order immediately, please keep the original box it arrived in along with the filling and send us an email 24 hours after delivery with a photo of what you received. That is the only way we can be sure that the error was on our end! We can ONLY send you another item if you send us a photo within 24 hours of delivery of the original package WITH the contents inside of it.
At the moment, with our body butters and skin care products being the only thing available for purchase, we do not accept any returns or exchanges on those orders due to hygiene safety reasons. We also do not accept general cancellations. We want to limit as much unnecessary waste as possible when it comes to creating and shipping products. Once an order is made, it is immediately accounted for and a fresh batch of that item is curated. We do not have sitting inventory, so this requires us to make everything as fresh as possible, and it shipped to you as quickly and as close to the origination date. We also will not be cancelling orders due to longer wait times on shipping or processing. That is creating unnecessary waste that everyone needs to actively try to avoid. You can also ensure each product you receive from us will be at it's peak freshness and ready to be used.
When more items become available for purchase, outside of skincare, we are more than happy to discuss refund and return options to ensure satisfaction. If you have any further questions regarding returns, exchanges or issues with your order, please email us at email@example.com
We are more than happy to speak with any potential or current customers that are concerned with our products, shipping, refunds or ambassadorships.
Please contact us at firstname.lastname@example.org for any general concerns, questions or interests. For a more timely response, you can always reach us on instagram, @cozy.atl Send us your before and after photos or general use of our products and we’d love to share your photos on your social media platforms.